arvumiContact Arvumi
Arvumi is operated as Arvumi in Pennsylvania, United States. Email support@arvumi.com for support, billing and refund requests, privacy requests, security reports, or abuse reports.
Support during the public beta is best effort. There is no guaranteed response time or uptime commitment. Use the beta for hobby and noncritical projects, and keep an independent copy of anything you need.
Get help with a project
Include your team slug, project or deployment UUID, the affected public URL, when the problem occurred with its time zone, and the error message. Explain what you expected and what happened. For build or runtime problems, start with Logs & metrics; for connection problems, see database troubleshooting.
Do not send passwords, API keys, session cookies, payment-card details, database connection strings, or environment-variable values. Redact secrets and personal information from logs and screenshots.
Payments, cancellation, and refunds
Team owners and admins can open the team’s Billing page to review usage and invoices and open the Stripe customer portal to manage the subscription. Request subscription cancellation there; check the resulting subscription status and effective date. Cancellation does not automatically remove retained application or database data or erase accrued charges.
For a disputed charge, refund request, or trouble cancelling, email support with your team slug, invoice reference, and a description. Arvumi reviews requests individually; submitting a request does not guarantee a refund. Do not include payment-card details. See the beta payment terms before deleting paid resources or closing a team.
Report abuse or a security problem
Email the affected hostname or URL, relevant timestamps, and enough information to reproduce or identify the issue. For security reports, use the subject “Security report” and avoid including customer data or exploit payloads containing secrets. For abuse, use “Abuse report” and describe the suspected violation of the acceptable-use policy. Do not access other customers’ data to demonstrate an issue.
Privacy and deletion requests
Use the same contact for questions about your information, account closure, or deletion. Arvumi may need to verify your account or team authority before acting. Deleting a resource does not guarantee immediate erasure of backups, operational logs, accounting records, or retained anti-abuse receipts. Read the privacy information for details.